Even though the office of the Correctional Investigator receives many complaints and grievances from inmates, the Investigator will attempt to resolve or give assistance to all queries. The most frequent categories of complaints by federal inmates are related to the institution's conditions, such as pay and health care, or to decisions related to transfers, temporary absences and visits.

The following table illustrates the actual numbers of complaints received by the Correctional Investigator's Office:
Table 1 - Complaints Received and Resolved

Category

    

Received

    

Resolved

Administrative segregation

    

370

    

37

Case preparation

    

505

    

71

Discipline

    

65

    

19

Employment

    

121

    

2

Financial Matter

    

309

    

46

Grievance Procedure

    

173

    

13

Health Care

    

494

    

39

Information

    

354

    

30

Mental Health

    

33

    

4

Programs

    

235

    

16

Request for Information

    

289

    

1

Security Classification

    

110

    

7

Staff

    

281

    

5

Temporary Absence Decision

    

90

    

12

Transfer

    

566

    

46

Visits

    

263

    

32

Outside Terms of Reference

    

224

    

2

Source: “Annual Report of the Correctional Investigator, 1996-1997,” Government of Canada, 1997, pp. 11, 12, 21, 22.
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